We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Dsa does not encourage indiscriminate buying and returning. It not only financially hurts the seller, the staff’s efforts but also harms the environment, in so much that many litres of fuel and excess CO2 is released just to send and pickup an item, which could have been avoided. So please make an informed decision before buying.
However to make sure that the customer’s interest are also protected, we offer 10-day returns, but only if they meet the following 3 conditions:
- The goods are physically damaged
- The product is not working
- You have been delivered something different from what you have ordered
Cash on Delivery Orders
For Cash on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).
If you wish to receive the Cash on Delivery order’s refund to your bank account, you can send the details of your bank account from your registered email address.
Note: Refunds cannot be processed to third-party accounts.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For canceling your orders, please send us a request on email on firstname.lastname@example.org along with your order number and reason for cancellation (optional). Charges for cancellation are as below:
A) If payment method is COD and item has not been shipped, cancellation request will be accepted and no charges for cancellation will be taken.
B) If payment method is COD and item has been shipped, cancellation request will be accepted but booking amount will be not be refunded in case of order cancellation.
C) If payment method is prepaid and item has not been shipped, cancellation request will be accepted and order cancellation will be charged at 5% of order value or Rs.200, whichever is higher.
D) If payment method is prepaid and item has been shipped, cancellation request will be accepted and order cancellation will be charged at 10% of order value or Rs.400, whichever is higher.
E) If payment method is prepaid and item has been procured specifically for you (Item has been manufactured or bought specifically for you), order cancellation will be charged at 20% of order value or Rs.800, whichever is higher. Balance amount will be refunded only when the product is sold to another customer.